Collections Analyst

Location: San Jose, CA

Type: Contracted

Min. Experience: Entry Level

FocusKPI, Inc. is looking for a Business Analyst to work for our client in San Jose, CA. This is a contract position.


This role is responsible for the collection activity of outstanding receivables via phone and/or email, resolving customer disputes, drive resolution and escalating collection issues to Credit and Sales Management.

  • Responsible for managing all past due items of an assigned portfolio
  • Work with cross functional teams to drive resolution of disputed items
  • Maintain detail collection notes so that all customer contact and actions can be documented and substantiated
  • Provide regular verbal and/or written updates on delinquent accounts to management
  • Manage portfolio accounts to meet or exceed the department’s objectives


  • SAP experience, Aria and/or NetSuite a plus
  • Proficient in Microsoft office software packages especially in Excel
  • 2+ years of commercial credit/collection experience in a fast paced, high volume, multiple task
  • Excellent communication, interpersonal skills and the ability to diplomatically communicate and negotiate with internal and external customers.
  • Ability to conduct complex account reconciliation
  • Experience with acquisition integration preferred
  • Reliable, flexible and good team player


  • Education: Associates degree or equivalent. Finance Bachelor's degree a plus

Thank you for applying!

FocusKPI Hiring Team 

About FocusKPI: 
FocusKPI Inc. is an analytics consulting business providing solutions such as CRM customization, Risk Management, Business Intelligence, Advanced/Operational/Web/Digital Analytics as well as Human Resources for our clients

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