Operation Engineer

Location: Lehi, UT

Type: Contracted

Min. Experience: Mid Level

FocusKPI, Inc. is looking for a Operation Engineer work for our client in Lehi, UT. This is a full-time contract with negotiable pay rate.

The Operations Engineer will be responsible for supporting our client's internal and external mission critical applications. Due to the 24/7/365 nature of the our client's NOC, this role may require flexible or off hours work schedules.

Monitor all aspects of the global infrastructure, providing first tier trouble-shooting and problem escalation as appropriate. Accurately evaluate the severity of an incident to provide event notification and status to the right audience. Coordinates the resolution of system events across multiple functional teams to ensure the timely resolution of the issue.  

Controls system access and passwords. Writes and reviews documentation for team. Proposes and implements systems enhancements that will improve the reliability and performance of the system. Writes scripts to help automate workflow.

The candidate shall also possess working knowledge of daily operations in one or more of the following IT disciplines: Network Operation Center (NOC) Operations, Service Desk Operations, IT Infrastructure Operations, Performance Management, IT Service Management, Data Center Operations.

The successful candidate will:

  • Exhibit excellent teamwork, focus on customer service and strong communication/documentation skills
  • Able to multitask under pressure from time critical events
  • Have prior experience working in Global 24/7 IT Operations
  • Run diagnostic tests and use specialized tools to detect job malfunctions, perform first tier trouble-shooting and alarm validation
  • Be able to identify and diagnose customer pain points and own operational and small project delivery tasks
  • Be able to support, mentor and provide technical leadership guidance to other team members and customers. Act as a subject matter expert in IT Service & Escalation management
  • Familiarity with two more of the following domain focus areas:

          Information Technology Service Management (ITSM), Enterprise Service Management (ESM), Service    Desk, Help-desk, Call Center, Data Center Operations, Server Operations, and & understanding of Disaster Recovery.

  • Experience in data center or network operations with HA (high availability) and/ or 24X7 service level objectives desirable, or in a Service Desk/Call Center with 24x7 operations.
  • Flexibility, adaptability, and ability to deal with ambiguous situations on a consistent basis as well as advanced writing, verbal, and presentation skills.
  • BS or equivalent and 2-7 years of related experience.
  • Detailed, hands-on experience with enterprise systems and technical infrastructure support and administration.
  • Experienced with IT 24/7 high availability operations best practices.
  • Hands on Enterprise Network and/or Server operations experienced required

Thank you for applying!

FocusKPI Hiring Team 

About FocusKPI:  
FocusKPI Inc. is an analytics consulting business providing solutions such as CRM customization, Risk Management, Business Intelligence, Advanced/Operational/Web/Digital Analytics as well as Human Resources for our clients

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